Indicators related to patient-centeredness analysed in four healthcare settings in Sweden
| Questions (indicators) | Options | Primary care % (n) | Outpatient hospital care % (n) | Inpatient hospital care % (n) | Emergency care % (n) |
|---|---|---|---|---|---|
| Did you feel that you were treated considerately and respectfully?* (Respect) | Yes | 81.9 (76 215) | 88.7 (76 680) | 84.5 (28 569) | 80.6 (11 629) |
| Otherwise | 18.1 (16 823) | 11.3 (9735) | 15.5 (5246) | 19.4 (2806) | |
| How do you assess the doctor's approach? (Respect) | Good | 91.7 (85 929) | 95.5 (83 355) | 92.5 (31 337) | 92.1 (12 434) |
| Otherwise | 8.3 (7763) | 4.5 (3924) | 7.5 (2554) | 7.9 (1071) | |
| Did the doctor take sufficient regard of your own skills and experiences of your illness/problem?* (Experiences addressed) | Yes | 65.5 (61 220) | 72.5 (62 577) | – | – |
| Otherwise | 34.1 (32 192) | 27.4 (23 686) | – | – | |
| Did the doctor listen to what you had to say? (Experiences addressed) | Yes | 83.5 (78 344) | 89.9 (77 608) | – | – |
| Otherwise | 16.5 (15 472) | 10.1 (8678) | – | – | |
| Do you believe that the doctors took a holistic approach to your care? (Experiences addressed) | Yes | – | – | 62.3 (20 206) | – |
| Otherwise | – | – | 37.7 (12 215) | – | |
| Did the doctor enquire about any previous illnesses or health problems that you felt were relevant to the visit? (Experiences addressed) | Yes | 35.9 (33 438) | 37.0 (31 890) | – | – |
| Otherwise | 64.1 (59 763) | 63.0 (54 353) | – | – | |
| Did you get enough information about your condition?* (Enough information) | Yes | 57.6 (53 460) | 66.3 (57 012) | 64.0 (21 572) | 60.8 (8756) |
| Otherwise | 42.4 (39 386) | 33.8 (29 002) | 36.0 (12 135) | 39.3 (5652) | |
| When you asked the doctor about something that was important to you, did you get an answer that you understood? (Enough information) | Yes | 73.1 (68 365) | 77.7 (67 355) | 67.6 (22 856) | 64.9 (8812) |
| Otherwise | 26.9 (25 204) | 22.3 (19 348) | 32.4 (10 970) | 35.0 (4758) | |
| Did the doctor tell you about the possible warning signs that you should be aware of regarding your condition or treatment?* (Possible warning signs) | Yes | 24.6 (22 862) | 29.0 (24 728) | 30.3 (10 062) | 27.8 (2297) |
| Otherwise | 75.4 (70 197) | 71.0 (60 583) | 69.8 (23 193) | 72.3 (5978) | |
| Did the doctor explain what you should do if problems or symptoms were to continue, worsen or come back? (Possible warning signs) | Yes | 47.2 (43 976) | 44.9 (38 383) | 44.9 (15 098) | – |
| Otherwise | 52.8 (49 202) | 55.0 (47 038) | 55.1 (18 493) | – | |
| Did you know where you could go if you needed help or had any further questions after the visit?* (Continuity of care) | Yes | 47.6 (44 153) | 60.0 (50 588) | 70.3 (23 590) | 57.5 (4764) |
| Otherwise | 52.4 (48 536) | 40.0 (33 727) | 29.6 (9961) | 42.5 (3523) | |
| Did you feel involved in decisions about your care and treatment to the extent that you wanted?* (Feels involved) | Yes | 63.2 (58 342) | 69.1 (58 297) | 62.4 (20 714) | 58.5 (8304) |
| Otherwise | 36.8 (33 921) | 30.9 (26 076) | 37.6 (12 484) | 41.5 (5879) | |
| Did you join in the discussion of referrals for continuing care with other healthcare providers or hospitals? Did you feel that you were involved in the planning of your continued healthcare? (Feels involved) | Yes | 21.2 (19 726) | 16.2 (13 502) | 42.4 (13 990) | – |
| Otherwise | 78.7 (73 222) | 83.8 (69 987) | 57.6 (19 000) | – |
*Questions were included in the logistic regression models.