Table 2

Point of contact and modes of contact by the number of contacts for each period [N (%)]

BeforeDuring
All*306 845 (100)390 190 (100)
Mean contacts per patient† (mean (SD))6.31 (7.88)8.27 (9.84)
Median (median (p25; p75))4 (1;9)5 (2;12)
Contact type
Physical *168 359 (54.87)206 084 (52.82)
Email43 159 (14.07)101 700 (26.06)
Phone95 327 (31.07)82 406 (21.12)
Point of contact
GP109 495 (35.68)84 231 (21.59)
Staff197 350 (64.32)305 959 (78.41)
  • *Included 122 online in ‘During’.

  • †mean calculated using both patients with and without contacts.

  • GP, general practice.