Point of contact and modes of contact by the number of contacts for each period [N (%)]
| Before | During | |
| All* | 306 845 (100) | 390 190 (100) |
| Mean contacts per patient† (mean (SD)) | 6.31 (7.88) | 8.27 (9.84) |
| Median (median (p25; p75)) | 4 (1;9) | 5 (2;12) |
| Contact type | ||
| Physical * | 168 359 (54.87) | 206 084 (52.82) |
| 43 159 (14.07) | 101 700 (26.06) | |
| Phone | 95 327 (31.07) | 82 406 (21.12) |
| Point of contact | ||
| GP | 109 495 (35.68) | 84 231 (21.59) |
| Staff | 197 350 (64.32) | 305 959 (78.41) |
*Included 122 online in ‘During’.
†mean calculated using both patients with and without contacts.
GP, general practice.