Thematic analysis of the data
| Theme | Subtheme | Code |
| Revision of healthcare financing | Reforming the healthcare budgeting system | Allocation of funds for strengthening PHC |
| Delegation of financial authority | ||
| Revision of payment systems | Reduction of healthcare expenses | |
| Weaknesses in fee-for-service systems | ||
| Utilisation of combination payment methods | ||
| Efficiency and effectiveness of healthcare services | Strategic purchasing | |
| Consolidation of financial resources | ||
| Redefining education and research in primary healthcare | Revision of family medicine education system | Training of physicians based on family medicine principles and PHC |
| Establishment of educational centres for family physician training | ||
| Integration of parallel educational centres | ||
| Alignment of education with primary healthcare | Enhancement of PHC in research and education | |
| Completion of MPH courses for family physicians | ||
| Evidence-based policymaking | Alignment of policymaking and implementation in pandemic-related decisions | |
| Evidence-based decision-making | ||
| Redefinition of primary healthcare | Enhancement of health education | Improvement of health literacy |
| Re-evaluation of PHC definition | ||
| Promotion of discourse on primary healthcare in the community | ||
| Revision of treatment-oriented approach | Excessive specialisation | |
| Hospital-centric approach | ||
| Redefining crisis management in the healthcare network system | Development of crisis-appropriate infrastructure | |
| Risk assessment | ||
| High-risk encounters with future epidemics | ||
| Reviewing infectious disease management | Strengthening CDC | |
| Enhancement of surveillance systems | ||
| Overemphasis on non-communicable diseases | ||
| Reorganisation | Increase in health houses and active health bases in service delivery | |
| Decentralisation in the healthcare network system | ||
| Public-private partnership | ||
| Filling organisational positions in the healthcare network | ||
| Development of a new model for family medicine | Systemic thinking in healthcare | Preservation of programmes and objectives with management changes |
| Restriction of family medicine programme within the health deputy of the Ministry of Health | ||
| Conflicts of interest at specialised levels | ||
| Family medicine improvement | Service receivers | |
| Provision of quality services | ||
| Neglect of the community | ||
| Heartfelt inclination and belief in family physician execution | ||
| Formation of a family physician professional association | ||
| Service integration | Revision of primary care service packages | |
| Integration of services at primary and secondary levels | ||
| Referral system revision and improvement | ||
| Digital health | Integration of information systems | |
| Easy access to epidemiological data for researchers | ||
| Staff readiness for digital health | ||
| Electronic medical records in disease care system | ||
| Community engagement | Community role in improving primary healthcare | Cultural promotion |
| Social initiative in engaging public participation | ||
| Social aspects of COVID-19 | ||
| Community role in needs assessment and prioritisation of health services | ||
| Attention to mass media | Neglect of PHC in mass media | |
| Media role in promoting family physicians |
CDC, Centers for Disease Control and Prevention; MPH, Master of Public Health; PHC, primary healthcare.