Example of the coding process
| Quote | Codes | Subtheme |
| I believe it results in more satisfied patients and relatives. They don't feel as though they're just left here and forgotten. Good communication enables them to feel more involved in what’s happening. Consequently, they gain the security that they need. Ultimately, this is user participation. (No 5, nurse) | Patient satisfaction Patient participation | Communication may prevent complaints |
| I found the course extremely beneficial; it was great to acquire a tool. It’s something feasible to keep in mind when communicating with patients. (No 6, nurse) | Practical guide Didactic tool | Establishing a shared structural foundation |