The process of thematic analysis
| Initial themes | Main themes |
| Improvement in communication skills | Adding a sense of professionalism to the IC context |
| Training in authentic practice situations | |
| Framing the ‘what matters to you’ question | A guide to structure interactions and save time in daily work |
| Promoting competent clinical encounters | |
| Communication may prevent complaints | Promoting patient participation through improved communication |
| Establishing a shared structural foundation |