Table 2

Quantitative data

			With interpreter (14)		Without interpreter (167)
			N/mean	%/SD	N/mean	%/SD
General satisfaction*	Mean/SD		5.46	1.39	4.8	1.59
	1		1	7.1	11	6.6
	2		0	0	11	6.6
	3		0	0	12	7.2
	4		0	0	16	9.6
	5		2	14.3	31	18.6
	6		10	71.4	84	50.3
	Missing		1	7.1	2	1.2
Communication
Language barrier	Yes		NA	NA	88	52.7
	A1		NA	NA	43	48.9
	A2		NA	NA	45	51.1
	No		NA	NA	75	44.9
	A1		NA	NA	18	24
	A2				54	72
	B1				1	1.3
	Missing		NA	NA	4	2.4
Non-professional interpreter	Yes		NA	NA	58	34.7
	Siblings		NA	NA	8	13.8
	Family member				10	17.2
	Friend				17	29.3
	Hospital staff				5	8.6
	Patient				17	29.3
	Other				1	1.7
	Of which minors		NA	NA	25	43.1
	No		NA	NA	105	62.9
	Missing		NA	NA	4	2.4
Self-reported and assessed comprehension
Understandable information	Self-reported comprehension=good		12	85.7	114	68.3
	Correct diagnosis	Yes	4	33.3	49	43
		Partial	8	66.7	45	39.5
		Insufficient	0	0	18	15.8
		Missing			2	1.8
	Correct therapy	Yes	5	41.7	47	41.2
		Partial	6	50	55	48.3
		Insufficient	1	8.3	8	7
		Missing			4	3.5
	Self-reported comprehension=partial		2	14.3	36	21.6
	Correct diagnosis	Yes	2	100	15	41.7
		Partial	0	0	17	47.2
		No	0	0	3	8.3
		Missing			1	2.8
	Correct therapy	Yes	0	0	16	44.4
		Partial	2	100	15	41.7
		Insufficient	0	0	4	11.1
		Missing			1	2.8
	Self-reported comprehension=insufficient		0	0	11	6.6
	Correct diagnosis	Yes	0	0	4	36.4
		Partial	0	0	6	54.5
		Insufficient	0	0	1	9.1
	Correct therapy	Yes	0	0	4	36.4
		Partial	0	0	7	63.6
		Insufficient	0	0	0	0
	Missing		0	0	6	3.6
Interpreter use
Interpreter—sensible and helpful?	Yes		14	100	NA	NA
Interpreter desired	Yes		NA	NA	89	53.3
	No		NA	NA	74	44.3
	Missing		NA	NA	4	2.4
Knowledge about interpreter entitlement	Yes		7	50	37	22.2
	No		6	42.9	125	74.9
	Missing		1	7.1	5	3