Table 2

Quantitative data

With interpreter (14)Without interpreter (167)
N/mean%/SDN/mean%/SD
General satisfaction*Mean/SD5.461.394.81.59
117.1116.6
200116.6
300127.2
400169.6
5214.33118.6
61071.48450.3
Missing17.121.2
Communication
Language barrierYesNANA8852.7
A1NANA4348.9
A24551.1
NoNANA7544.9
A1NANA1824
A25472
B111.3
MissingNANA42.4
Non-professional interpreterYesNANA5834.7
SiblingsNANA813.8
Family member1017.2
Friend1729.3
Hospital staff58.6
Patient1729.3
Other11.7
Of which minorsNANA2543.1
NoNANA10562.9
MissingNANA42.4
Self-reported and assessed comprehension
Understandable informationSelf-reported comprehension=good1285.711468.3
Correct diagnosisYes433.34943
Partial866.74539.5
Insufficient001815.8
Missing21.8
Correct therapyYes541.74741.2
Partial6505548.3
Insufficient18.387
Missing43.5
Self-reported comprehension=partial214.33621.6
Correct diagnosisYes21001541.7
Partial001747.2
No0038.3
Missing12.8
Correct therapyYes001644.4
Partial21001541.7
Insufficient00411.1
Missing12.8
Self-reported comprehension=insufficient00116.6
Correct diagnosisYes00436.4
Partial00654.5
Insufficient0019.1
Correct therapyYes00436.4
Partial00763.6
Insufficient0000
Missing0063.6
Interpreter use
Interpretersensible and helpful?Yes14100NANA
Interpreter desiredYesNANA8953.3
NoNANA7444.3
MissingNANA42.4
Knowledge about interpreter entitlementYes7503722.2
No642.912574.9
Missing17.153
  • *General satisfaction: 1=not satisfied, 6=very satisfied.

  • NA, not applicable.