Table 1

Dominant domains, themes and categories

DomainsThemes/categories
Domain 1:
Benefits (n=506)1.1. Service benefits
(n=157)
1.2. Personal (clinician) benefits (n=81)
1.3. Patient benefits
(n=268)
1.1.1 Waiting lists (n=26)
1.1.2 DNAs (n=14)
1.1.3 Monetary savings (n=14)
1.1.4 Improved service delivery/extra tool (n=103)
1.2.1 Travel and parking (n=49)
1.2.2 Flexibility (n=32)
1.3.1 Travel and flexibility (n=113)
1.3.2 Home environment, family support and self-management (n=52)
1.3.3 Enhanced communication, extra cues and power dynamic (n=85)
1.3.4 Hard to reach families and specific patients (n=18)
Domain 2:
Challenges (n=584)2.1 Clinical decisions
(n=451)
2.2 Technical restraints
(n=133)
2.1.1 Risk and privacy (n=149)
2.1.2 Patient and clinical confidence (n=60)
2.1.3 Takes time (n=57)
2.1.4 Engagement and cues (n=64)
2.1.6 Organisation (n=39)
2.1.7 Well-being and isolation (n=82)
2.2.1 Audio and vsual (=22)
2.2.2 Internet/bandwidth (=72)
2.2.3 Incompatible or poor quality platform (=39)
Domain 3:
Sustainability (n=404)3.1 Future use (n=244)
3.2 Future improvements (n=160)
3.1.1 Blended approach (n=105)
3.1.2 Patient choice (n=71)
3.1.3 Favour for face to face (n=10)
3.1.4 Useful tool (n=58)
3.2.1 Improved support and training (n=88)
3.2.2 Awareness and digital champions (n=23)
3.2.3 Technical advancements (n=49)
  • DNAs, did not attends.