Table 2

Emergent concepts

Concepts and subcategories	Participants
Concepts and subcategories	Ama	Aku	Eko	Oye	Ben	Afi	Bob	Yaa	Aba	Esi	Pra	Abi
A. Accessibility
ART clinic never closed	x	x	x	x	x	x	x	x	x	x	x	x
Fear affected patronage of services	x		x	x	x	x	x	x	x	x	x	x
Honouring appointment Never missed A few defaulters	x		x		x	x	x		x	x x		x x
B. Availability
ARV availability		x	x	x	x	x			x	x	x	x
C. Affordability
Acquiring personal protective equipment (PPEs) and medication	x	x	x	x	x	x				x	x	x
Increased cost of transportation									x		x	x
D. Accommodation
Implementation of COVID-19 protocols in the HIV clinic			x	x	x	x			x	x		x
Increased education on COVID-19 protocols	x	x		x	x				x	x	x
Adherence to safety protocols	x	x	x	x	x	x	x	x	x
The downsides Overcrowding Long waiting time	x x	x x		x x	x				x		x
E. Acceptability
Access to the healthcare professionals				x	x	x	x	x	x*	x		x

*.’x’ indicates that the participants alluded to those concepts in their interviews and transcripts.
ART, antiretroviral therapy; ARV, antiretroviral.