Chaos in providing information
| Defect of responsibility in informing | ‘If the doctor gives information, it is better because the parents trust the doctors more. Now, if there is no doctor [available], the nurses will be next. It is better for a male doctor to talk to the father because the father accepts more easily than if a woman doctor, especially when she is young. But it also depends on how the doctor is expressing. Even if she is a woman or young, it depends on how she speaks so that she can convince the father” D9 ‘The doctor and head nurse of ward were telling us not to talk to the parents about their child. I personally do not know what to say when parents ask. Because the doctor is only there for one hour in the ward every day. When we do not respond to parents, they think we know nothing and lose confidence in us and our care of their child” N2 |
| Provide selective protection of information | ‘In one case, a child was brought to the hospital and the child did not have a specific illness before. The parents were agitated and very anxious. I talked to the child’s uncle about the child’s poor condition and what had happened” N4 ‘I prefer to give bad news to the father so that he tells the mother. Fathers usually act more logically” D8 ‘I knew my child’s problem at that time. I realized she was dying and it was good. Therefore, I could say goodbye to my baby at the last moment. But I wish I told her mother, so she was ready too” F7 |
| Hardness in obtaining information | ‘If we wanted to be told about our child’s illness, we had to run to the doctor in the hospital corridors, but we could not see him. Everyone was around. We had to go to the office of the doctor. Well, I was foreign in this city, I had to request a taxi to take me to the doctor’s office. After difficulty finding it, I had to pay a visit to the doctor to have my baby’s condition explained for a few minutes, otherwise, they [doctors] would not answer us” M9 |
D, doctor; F, father; M, mother; N, nurse.