Staff questionnaire results per question and total (n(preintervention): preintervention questionnaire data number; n(postintervention): postintervention questionnaire data number; data numbers (n) other than ‘the number of professionals surveyed’ in the project are due to occasional deficiencies in data collection; p values were determined using variance analysis and t-tests)
| Questions | Mean preintervention score (point) n=889 | Mean postintervention score (point) n=846 | Mean change (point) | Mean change (%) | P value | |
| 1. | How typical are you to recognise patients with low levels of health literacy? | 3.96 | 4.35 | +0.39 | +7.80 | <0.001 |
| 2. | How typical are you to know what communication techniques you can use to help the patient’s health literacy? | 3.69 | 4.26 | +0.57 | +11.40 | <0.001 |
| 3. | How typical are you of communicating with your patients in plain, everyday terms eg, not using technical terms)? | 4.02 | 4.50 | +0.48 | +9.60 | <0.001 |
| 4. | How typical are you of encouraging your patients to ask questions? | 3.29 | 4.04 | +0.75 | +15.00 | <0.001 |
| 5. | How typical are you to visually help your patient understand the information? | 3.65 | 4.16 | +0.51 | +10.20 | <0.001 |
| Total | 18.61 | 21.30 | +2.69 | +10.74 | <0.001 | |