Components of CST Programme based on SHARE model
| Description | |
| Conceptual communication skills model: SHARE | |
| S | Setting up supportive environment for interview, including fundamental communication skills (eg, greeting patient cordially, looking at patient’s eyes and face) |
| H | Considering how to deliver bad news (eg, not beginning bad news without preamble, checking to see whether talk is fast paced) |
| A | Discussing additional information that patient would like to know (eg, answering patient’s questions fully, explaining second opinion) |
| RE | Providing reassurance and addressing patient’s emotions with empathic responses (eg, remaining silent out of concern for patient’s feelings, accepting patient’s expression of emotions) |
| Component | |
| Lecture | Introduction, communication skills model, evidence on preferences of patients with cancer regarding communication |
| Role-playing | Simulated consultation with simulated patient using communication skills with scenarios, discussing with facilitator, summary |
| Scenarios on communication in advanced care | Discontinuing chemotherapy |
| Dealing with patient asking questions | |
| Setting | 1 participant |
| 1 facilitator | |
| 1 simulated patient | |
| Schedule | Orientation and lecture (30 min) |
| Role-playing with immediate feedback (60 min ×2) | |
CST, communication skills training.