Table 6

Post-intervention items, frequencies and total scores for the Client Satisfaction Questionnaire-8: item response options vary across items, but all scored 1–4

Items1 point
(dissatisfied)
N (%)
2 points
(mildly satisfied)
N (%)
3 points
(mostly satisfied)
N (%)
4 points
(quite satisfied)
N (%)
Item mean (SD)
1. How would you rate the quality of the SPIN-SSLED training?0 (0)0 (0)1 (10)9 (90)3.9 (0.3)
2. Did the SPIN-SSLED programme provide you the kind of training you wanted?0 (0)0 (0)2 (20)8 (80)3.8 (0.4)
3. To what extent has the SPIN-SSLED training met your needs?0 (0)0 (0)4 (40)6 (60)3.6 (0.5)
4. If a friend were in need of similar training, would you recommend the SPIN-SSLED programme to him/her?0 (0)0 (0)2 (20)8 (80)3.8 (0.4)
5. How satisfied are you with the amount of training you received from the SPIN-SSLED programme?0 (0)0 (0)2 (20)8 (80)3.8 (0.4)
6. Has the SPIN-SSLED training helped you to deal more effectively with your support group leader role?0 (0)0 (0)0 (10)10 (100)4.0 (0.0)
7. In an overall, general sense, how satisfied are you with the SPIN-SSLED training?0 (0)0 (0)1 (20)9 (90)3.9 (0.3)
8. If you were to seek help again, would you come back to the SPIN-SSLED training?0 (0)0 (0)2 (20)8 (80)3.8 (0.4)
Total score (possible range 8 to 32)30.6 (2.2)
  • SPIN-SSLED, Scleroderma Patient-centered Intervention Network—Scleroderma Support group Leader EDucation.