Table 4

Participants’ experiences, feedback and satisfaction with screening (n=75)

N(%)
Experience and feedback on pharmacist-delivered screening
 Person who initiated the conversation about screening between participant and pharmacistAnother participant in the project1(1.3)
Pharmacist51(68.0)
Pharmacy staff2(2.7)
Acquaintance13(17.3)
Social media8(10.7)
 Clarity of pharmacist’s explanation of risk of developing diabetes and CVDVery clear59(78.7)
Clear enough14(18.7)
Some parts clear1(1.3)
Generally unclear1(1.3)
 Depth of pharmacist’s exploration of possible lifestyle causes of increased diabetes and CVD risksVery comprehensive57(76.0)
Discussed several issues13(17.3)
Discussed only one issue7(9.3)
 Steps undertaken following screeningThe pharmacist provided you with a written report of your results67(89.3)
The pharmacist made sure that you understood everything69(94.5)
The pharmacist clearly stated when the physician follow-up was required24(33.8)
 Quality of the testing carried out in pharmacyExcellent53(70.7)
Above average12(16.0)
Average6(8.0)
Slightly below average4(5.3)
 Perceived length of the diabetes and CVD risk screening processMuch too long2(2.7)
A little long12(16.0)
About right58(77.3)
A little short3(4.0)
Satisfaction with the pharmacist-delivered screening
 Satisfaction with health risk assessmentVery satisfied43(58.9)
Satisfied26(35.6)
Average3(4.1)
Dissatisfied1(1.4)
 Satisfaction with the quality of advice provided in the pharmacyVery satisfied40(54.1)
Satisfied27(36.5)
Average5(6.8)
Dissatisfied2(2.7)
Willingness to pay for the future pharmacist-delivered screening service
 Yes60(80.0)
 Acceptable amount to be paid≤50 AED (≤USD 13.6*)34(56.7)
51–100 AED (USD 13.6–27.2*)19(31.7)
101–150 AED (USD 27.2–48.8*)6(10.0)
>150 AED (>USD 48.8*)1(1.7)
 Reasons for unwillingness to pay for future pharmacist-delivered screening serviceCannot afford it2(14.3)
Does not think it is worth it3(21.4)
Thinks it should be free3(21.4)
Other6(42.9)
  • CVD, cardiovascular disease.