Number and content of text message (SMS) exchanges and phone conversations between the coordinator and the facilitators
| Entrepreneurs | Ambassadors | |
| SMS (mean) | ||
| Plan training | 4.0 | 2.6 |
| Plan call | 28.6 | 34.2 |
| Plan interview | 5.4 | 6.0 |
| Activity feedback | 33.3 | 7.8 |
| Plan end session | 9.3 | 7.8 |
| Total SMS sent | 105.4 | 81.6 |
| Total received | 85.6 | 78.2 |
| Number of contact days | 43.3 | 37.4 |
| % no answer | 13.1 | 11.7 |
| Call (mean) | ||
| Missed call | 7.3 | 7.8 |
| Phone conversation | 10.6 | 7.2 |
| % missed | 30.0 | 31.8 |