| Profession of discussant | Problems in last 12 months, n=145 | All problems analysed,* n=273 |
| GP/practice nurse | 66 (46%) | 144 (53%) |
| Practice manager/receptionist/administrator | 25 (17%) | 39 (14%) |
| Pharmacist/dispenser | 7 (5%) | 14 (5%) |
| General dental practitioner | 8 (6%) | 18 (7%) |
| Hospital doctor or nurse/A&E or OOH staff/paramedic | 15 (10%) | 18 (7%) |
| Other primary care staff | 14 (10%) | 17 (6%) |
| PALS or NHS direct staff | 1 (1%) | 2 (1%) |
| Unclear, do not know or missing | 9 (6%) | 21 (8%) |