Categories derived from analysis of data
| Categories | Total number of codes | % of reviews | % of reviews identified as negative |
|---|---|---|---|
| Facilities | 862 | 49.00 | 0.55 |
| Service | 836 | 47.58 | 0.26 |
| Privacy | 723 | 41.15 | 0.70 |
| Qualities | 690 | 39.27 | 0.15 |
| Furniture | 619 | 35.23 | 0.03 |
| Built environment | 526 | 29.94 | 0.08 |
| Visit | 365 | 20.77 | 0.17 |
| Food and drink | 359 | 20.43 | 0.14 |
| Misc. | 342 | 19.46 | 0.34 |
| Inclusivity | 331 | 18.84 | 0.41 |
| Support | 324 | 18.44 | 0.05 |
| Experiential | 260 | 14.80 | 0.21 |
| Atmosphere | 194 | 11.04 | 0.05 |
| Entertainment | 130 | 7.40 | 0.11 |
| total | 6560 |
The total number of codes assigned from each category and % and what proportion of the reviews were negative.